At 24000, every member's privacy is our priority. This policy clearly explains how we collect, use, store, and protect your personal information as a user of our platform in Malaysia.
Effective: 1 January 2026 | Version 2.0
When you register or use the 24000 platform, we collect several categories of information to ensure a smooth, secure, and personalised experience for every user in Malaysia.
24000 uses collected information solely for platform operations, service improvement, and regulatory compliance. We do not sell your personal information to any third party for marketing purposes.
Ensures only verified users aged 18 and above can access the platform.
Resolve complaints, account enquiries, and technical issues more efficiently.
Verify RM deposits and withdrawals securely and accurately.
Analyses usage patterns to improve your experience and platform performance.
Detect suspicious activity and protect your account from misuse.
Sends account updates, promotions, and relevant policy information.
24000 uses cookies and similar tracking technologies to enhance your experience. Cookies allow us to recognise your session, remember your login preferences, and ensure smooth navigation across the platform.
Required for core platform functions such as login, session security, and account stability. Cannot be disabled.
Helps us understand how users interact with the platform so we can continuously improve our services.
Save personal settings such as your preferred language and display options to streamline future visits.
You can manage or delete cookies through your browser settings at any time. However, disabling certain cookies may affect the functionality of some features on the 24000 platform.
Protecting your personal information is a core responsibility of 24000. We implement multiple layers of technical and organisational safeguards to prevent unauthorised access, data loss, or leakage.
All data transmitted between your browser and 24000's servers is protected using SSL/TLS technology. Passwords are stored as hashed values that cannot be decoded.
Data is stored in data centres that comply with international security standards, with physical and digital access restricted to authorised personnel only.
Automated monitoring systems run 24/7 to detect unusual activity, intrusion attempts, and security threats in real time.
Account information is retained for the duration the account remains active. Following account closure, data will be deleted within 90 days, unless otherwise required by Malaysian law.
24000 does not sell, rent, or share users' personal information with third parties for marketing or commercial purposes. Information is only shared in the following limited and controlled circumstances:
All third parties involved are required to comply with privacy standards equivalent to or stricter than those of 24000, and are prohibited from using the information for any other purpose.
As a registered 24000 user in Malaysia, you have certain rights regarding your personal information. We respect these rights and are committed to making them easy to exercise.
You have the right to request a copy of the personal information we hold about you. Requests can be made through our customer support.
If your information is inaccurate or outdated, you can update it directly through your account settings or by contacting our team.
You may request deletion of your account and personal data, subject to data retention requirements set by Malaysian authorities.
You may object to the processing of your data for specific purposes, such as marketing communications and non-essential analytics.
You have the right to receive your personal information in a machine-readable format for transfer to another service if needed.
In certain circumstances, you may request that processing of your data be temporarily restricted while an enquiry or complaint is under review.
To exercise any of the rights above, contact the 24000 support team. We will respond to your request within 14 business days.
24000 reserves the right to update or modify this Privacy Policy at any time to reflect changes in data handling practices, Malaysian legal requirements, or new platform features.
Users will be notified of any material changes through:
Continued use of the 24000 platform after the effective date of any changes constitutes acceptance of the updated policy.
If you have any questions, concerns, or complaints about how 24000 handles your personal information, our team is here to help.
You can reach us via:
Your privacy and security are at the heart of the trust that 24000 is built on. Register today and enjoy a safe, responsible, and enjoyable betting experience in Malaysia.