Health & Balance

24000 Responsible Gaming – Play Smart

At 24000, the enjoyment of gaming should go hand in hand with self-control. We believe every Malaysian user deserves to enjoy online entertainment in a healthy, safe, and responsible way.

Updated: January 2026  |  Applies to all 24000 users in Malaysia

Our Commitment to Users

24000 is more than an entertainment platform — we are a partner that genuinely cares about every user's wellbeing. Our commitment to responsible gaming is not just a tagline; it is a core principle that shapes how we design our platform, manage accounts, and support users across Malaysia.

18+ Only

All users must be 18 years of age or older to register and play.

Self-Control Tools

Set deposit or time limits, or take a break whenever you need one.

Support Available

Our support team is ready to assist users who need guidance.

Resources

We provide guidance and referrals to local professional support organisations.

Recognise the Signs of At-Risk Behaviour

Uncontrolled gambling can have serious consequences for your finances, relationships, and mental health. It is important to identify early warning signs before the situation becomes severe. Check whether you or someone you know is showing any of the following signs:

Financial Signs

  • Spending more than you can afford to lose
  • Borrowing money to gamble or to cover losses
  • Neglecting bills or financial commitments due to gambling
  • Feeling anxious or panicked when your gaming funds run out

Behavioural Signs

  • Unable to stop playing even when you want to
  • Hiding your gaming habits from family or friends
  • Feeling restless or irritable when not playing
  • Neglecting work, family, or social responsibilities

If you identify two or more of the above signs in yourself, we strongly encourage you to use the self-control tools provided by 24000 or seek professional help right away.

How to Set Healthy Time & Budget Limits

Planning ahead before you play is the most effective way to ensure an enjoyable, stress-free experience. Here are some practical guidelines we recommend to all 24000 users in Malaysia:

Manage Your Gaming Budget

  • Decide on a fixed amount in MYR (RM) that you can allocate each week or month for entertainment.
  • Never use money set aside for daily expenses, bills, or savings as gaming funds.
  • Once your budget runs out, stop playing — never chase your losses.
  • Track your monthly gaming spending to stay aware of your habits.

Manage Your Play Time

  • Set a clear time limit before starting a session — for example, no more than one hour per day.
  • Use reminders or a timer on your phone to signal when your time is up.
  • Take regular breaks during play and make sure your daily routine includes other activities.
  • Avoid playing late at night when your judgement may be impaired.

Self-Control Tools on the 24000 Platform

24000 offers a range of self-control tools that users can activate at any time through their account settings or by contacting our support team. These tools are designed to give you full control over your gaming experience.

Deposit Limit

Set a maximum deposit amount in MYR (RM) on a daily, weekly, or monthly basis. Once the limit is set, the system will automatically block any deposits that exceed that amount.

Break / Cooling-Off

Choose to take a break from the platform for a period of your choice — from a few days to several weeks. During this time, your account will be temporarily suspended and you will have no access to any games.

Self-Exclusion

If you feel you need to step away from gaming for an extended period, you can apply for a full self-exclusion. This option allows you to close access to your account for six months, one year, or permanently.

Session Time Limit

Set a time limit for each gaming session. Once the limit is reached, the system will alert you and automatically end the session if you do not respond.

Real-Time Reminders

Receive in-session notifications that remind you how much time has passed and how much you have spent, helping you stay aware throughout your session.

Loss Limit

Set a maximum loss amount you are comfortable with over a given period. Once this limit is reached, the platform will block further play for that period.

To activate any of these features, contact the 24000 support team or access your account settings after logging in.

Minor Protection

24000 takes the protection of children and young people very seriously. Our platform is open only to users aged 18 and above, and we apply multiple verification layers to confirm age at registration.

  • Age verification is mandatory during the account registration process
  • Identity document verification to confirm user identity
  • Accounts suspected of belonging to minors will be blocked and investigated immediately
  • Parents and guardians are encouraged to use parental control software on shared devices

If you become aware that someone under the age of 18 is using this platform, please contact the 24000 support team immediately for action.

Stay Balanced in Daily Life

Online gaming should be a small part of a balanced lifestyle — not the centre or main priority of your life. We encourage all 24000 users to:

  • Prioritise your health, family, work, and social responsibilities
  • Regularly engage in offline hobbies and physical activities
  • Have an open conversation with your loved ones if your gaming habits begin to affect daily life
  • Getting enough sleep and avoiding playing when you are stressed or feeling low
  • Remember that winnings are never guaranteed — play for fun, not as a source of income

Seek Professional Help When Needed

Asking for help is a sign of strength, not weakness. If you or someone you care about is struggling with a gambling problem, support resources are available in Malaysia. 24000 encourages anyone who needs help to reach out to a qualified professional.

Mental Health Helpline

The Ministry of Health Malaysia provides counselling services and a mental health helpline for those in need of immediate support. Contact Befrienders or your local counselling service.

Certified Counsellors

Certified counsellors at government and private health clinics or hospitals can help you build effective, lasting strategies to manage gambling habits.

24000 Support

The 24000 support team is here to help connect you with the right resources, activate self-exclusion controls, or walk you through your next steps. Reach us by email: [email protected]

Important: If you feel that gambling is seriously affecting your life, please activate the self-exclusion feature through your 24000 account or contact our support team immediately. We are here for you.

FAQ – Responsible Gaming

You can set a deposit limit through the account settings section after logging in, or by contacting the 24000 support team directly via email. Limits can be set on a daily, weekly, or monthly basis. Reductions take effect immediately, while increases are subject to a 24-hour waiting period.

A cooling-off period is a temporary block on your account for a duration of your choosing, typically ranging from a few days to several months. Self-exclusion is a longer-term commitment where access to your account is fully restricted for six months, one year, or permanently. Both can be requested through 24000 support.

Not at all. 24000 only permits individuals aged 18 and above to register and use the platform. Age verification is mandatory during the registration process. Any account suspected of belonging to a minor will be blocked immediately and investigated. Parents or guardians who become aware of this are urged to contact us right away.

You can reach the 24000 support team by email at [email protected] for initial guidance and to activate self-control features. You are also encouraged to seek help from a certified counsellor at a local clinic or hospital in Malaysia, or to contact a government mental health helpline available nationwide.

Play Smart, Enjoy Safely

24000 is here to make sure your gaming experience in Malaysia stays enjoyable and in your control. Access your self-control settings or reach out to us whenever you need help.

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